Return Policy

General Return Policy

Blink Store may accept returns on eligible items within the applicable return window, subject to the conditions and exclusions described herein. Returns are processed at our sole discretion and we reserve the right to refuse any return that does not meet our criteria. All returns are subject to inspection and approval by our returns department.

Return Eligibility

To be considered for a return, items must generally be in their original condition. However, determination of "original condition" is made solely by our inspection team and may vary. Items that appear to have been used, worn, washed, altered, damaged, or otherwise modified may be refused at our discretion. The presence of odors, pet hair, makeup, deodorant marks, or other residue may result in return denial.

Proof of purchase is required but does not guarantee return acceptance. We may require additional verification for returns exceeding $100 or for customers with frequent return history.

Return Windows

Return windows vary by product category, promotional period, and other factors. The following are general guidelines only and may not apply to your specific purchase:

*Return windows are calculated from the date of delivery or the date we determine the package was deliverable, whichever occurs first. Holiday purchases may have different windows - see seasonal terms. **Electronics return window begins from date of shipment, not delivery.

Non-Returnable Items

The following items are generally not eligible for return, though exceptions may occasionally apply at our discretion:

• Items marked as "Final Sale," "As-Is," or "Non-Returnable"
• Personalized, monogrammed, or customized items
• Intimate apparel, swimwear, and undergarments
• Items with signs of wear, use, washing, or alteration
• Items missing tags, packaging, or accessories
• Candles, fragrances, and personal care items
• Electronics opened beyond the seal (unless defective - see below)
• Gift cards and store credit
• Items purchased with promotional discounts exceeding 40%
• Items purchased during clearance or warehouse sales
• Bundled items if the bundle is incomplete
• Items not purchased directly from blinkstore.com

This list is not exhaustive. Product pages may contain additional return restrictions specific to that item.

Return Process

To initiate a return request, contact our customer service team with your order information. Please note that contacting us does not guarantee return approval.

1. Request Return Authorization: Email returns@blinkstore.com with your order number. Allow 3-5 business days for initial response. Requests submitted outside business hours will be processed on the next business day.
2. Await Approval: Our team will review your request and may request additional information or photos. RMA numbers are issued at our discretion and expire 7 days from issuance.
3. Ship Your Return: You are responsible for return shipping costs unless otherwise specified. We recommend using a trackable shipping method. We are not responsible for items lost in transit.
4. Inspection Period: Allow 7-14 business days from receipt for inspection. Items that do not pass inspection will be returned to you at your expense.
5. Refund Processing: Approved refunds are processed within 5-10 business days after inspection. Actual credit timing depends on your financial institution.

Refund Information

Refunds, when approved, will be issued to the original payment method. Original shipping charges are non-refundable. A restocking fee of up to 20% may apply to certain returns, particularly for opened items, items without original packaging, or high-value items.

Refund amounts may be adjusted to account for:

• Missing components, tags, or packaging
• Signs of use or wear
• Promotional discounts that no longer apply
• Price adjustments made after purchase
• Restocking fees where applicable

Store credit may be issued instead of a refund at our discretion for returns that fall outside our standard policy but are approved as an exception.

Exchanges

We do not offer direct exchanges. To obtain a different size, color, or item, please return your original purchase (subject to this policy) and place a new order. We cannot guarantee availability of exchange items and are not responsible for price differences between your original purchase and a new order.

Defective or Damaged Items

If you believe you received a defective or damaged item, contact us within 48 hours of delivery. Failure to report within this window may affect your claim. You must provide photos clearly showing the defect or damage along with photos of the packaging.

Our team will evaluate claims on a case-by-case basis. Determination of whether an item is "defective" is made solely by Blink Store. Normal wear, minor imperfections consistent with handmade or artisanal items, color variations, and damage resulting from misuse or improper care are not considered defects.

If we determine the item was defective at the time of shipment, we may, at our option: (a) issue a refund; (b) provide store credit; (c) send a replacement if available; or (d) offer a partial credit. Manufacturer warranties, where applicable, may require you to contact the manufacturer directly.

Electronics

Electronics are subject to additional restrictions:

• Return window is 15 days from shipment date (not delivery date)
• Unopened items: full refund minus 10% restocking fee
• Opened items: may only be returned if defective; non-defective opened electronics are not eligible for return under any circumstances
• All accessories, manuals, cables, and packaging must be included
• Serial numbers must match; returns with mismatched or removed serial numbers will be rejected and may be reported
• Software or digital content that has been downloaded or activated cannot be refunded
• Warranty claims may need to be processed through the manufacturer

Abuse of Return Policy

We reserve the right to refuse returns and/or close accounts of customers who we determine, in our sole discretion, to be abusing our return policy. This includes, but is not limited to: excessive return frequency, patterns suggesting "wardrobing" or temporary use, returning items in unsellable condition, or returning items purchased from other retailers.

Changes to This Policy

We may modify this return policy at any time without prior notice. The policy in effect at the time of your purchase will generally apply to that purchase, except where prohibited by law or where we determine a different policy should apply.

Contact

For return inquiries: contact us. Response times vary based on volume. Please have your order number ready.